Red Leaf - Canada's Student Programs and Volunteer Experts

  • Phone: +1 905-530-0170
  • Fax: +1 905-895-2521
  • Mail:
  • Website:
  • Address: 879 Memorial Circle Newmarket ON L3X 0A8


Got Questions? Check out our F.A.Q.

Who should I contact if I have a problem?

Your emergency contact is listed on “pre-departure information”. You can contact them or the Coordinator of Volunteer Programs through the “contact us” link on the orientation page of the Red Leaf website.

When I’m not volunteering, are there sightseeing trips or group activities I can join?

There are many excursions and activities for young people in which you can participate during your stay in Canada. They are a great way to learn more about Canada, practice English, meet new people and have fun! Do not hesitate to contact with Red Leaf and we will inform you about the best activities to do.

What is the cost of public transportation?

British Columbia:



Your local coordinator or host family will be happy to help you with information about public transportation in smaller communities outside the city. Many of the city/town websites have links to information about public transportation (see above). You can also “Google”!

What should I do if I need to see a doctor?

You should have medical insurance to cover expenses that might happen during your stay. Review your policy and follow the instructions from your insurance company. For a situation that is not an emergency (e.g. minor infections), you can see a doctor at a walk-in clinic. For very serious problems or emergencies, you should go to the emergency department of the local hospital although wait times can be long and costs much higher. Please note that you will have to pay upfront to see a doctor. Keep your receipts to submit to your insurance company with your claim.

Do I have to pay extra if I go on trips or outings with my host family?

If you go on holiday or on outings with your host family, you should offer to pay for your own admissions, personal expenses and transportation costs. You should not have to pay for breakfast, lunch or dinner. We suggest you discuss costs with them so there are no surprises!

Join the Facebook Volunteer Group


Send a friend request and we will add you to the group. Our Facebook Volunteer Group will have “live chat” once every week.

We’ll be available for 30 minutes but will go longer if wanted. Join us Tuesday evenings at:

  • 9:00 – 9:30 pm Eastern time zone (Ontario)
  • 7:00 – 7:30 pm Mountain time zone (Alberta)
  • 6:00 – 6:30 pm Pacific time zone (Columbia Británica)

We are ready to answer any of your questions about us, our programs or Canada as a destination for your experiential programs. Just ask us and we will answer you.